Frequently Asked Questions
If you still have any questions after reading through our frequently asked questions from our customers, don't hesitate to contact us.
Why Shop Couture Déco?
Couture Déco offers FREE SHIPPING on all Continental US orders.
Couture Déco ships worldwide for a flat fee of $9.99. For more details on shipping, please check our “shipping” section.
Couture Déco has a convenient return policy accommodating product returns within 7 days. The only exception is with customized orders. Check out further details on our “terms & conditions” section.
Dedicated Customer Service
We take pride in Quality Customer Service as shopping at Couture Déco should always be a pleasure. You may contact us via our toll-free number 1-877-854-2328 or via email email@example.com.
Tax Free Shopping
Couture Déco offers tax-free shopping. Do you know that when you shop online you can save 5-10% compared to showrooms with similar merchandise?
Couture Déco uses the latest technology for shopping and e-commerce security. We have multiple layers of protection from the best security providers the internet has to offer. We have implemented this rigorous security system to protect all of our customer's information. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. This technology is secured by Geotrust. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times (even from our own employees). Furthermore, your information will never be shared or sold to any third parties.
Wall Decals - User's Guide
How easy is it to install Decals?
Our Decals come with installation instructions as well as a squeegee for application. Our step-by-step instructions are easy to follow and have received rave reviews.
I have textured walls, will decals work on textured surfaces?
Our Decals will work on certain types of textured walls. If you have knockdown or orange peel-type textures, we encourage you to contact us prior to ordering your wall decal. Certain types of textured paint, such as paint with a sandy or gritty component, will prevent Decals from sticking. If you have regular sheetrock or drywall surfaces, our decals should properly adhere.
Will Decals work on glass, on my car or in the bathroom?
All our decals will adhere perfectly on glass and shiny surfaces. They can be easily applied to mirrors, tiles, or acrylic shower walls. When specified, they may also be usable for outdoor purposes. If you have any doubt, please contact us to make sure your chosen item is indeed appropriate for your intended use. We use high-quality vinyl for our decals with an indoor durability of up to 10 years. If you would like to apply our Decals on a drywall surface in your bathroom, make sure the surface is completely dry before installation, or the decals will not stick.
I just painted my walls. How long should I wait before applying decals?
Our vinyl manufacturer recommends that freshly painted surfaces be allowed to dry for 2 weeks before applying decals. This allows ample time for the surface to completely cure, thus allowing the decals to stick better!
How easy is it to remove Decals?
Our Decals are easy to remove! Simply start at one corner and gently peel off the wall. Some touch-ups may be required, depending on the age or condition of the painted surface underneath.
Pool Decals - User's Guide
Are pool cleaning robots compatible with my Pool Decal?
Our pool Decals are compatible with all automatic or manual robots cleaners used for swimming pools. The beveled edges of our Pools Decals allow it not to interfere with the robots cleaning process.
Can I use my Pools Decal all year?
The product components and inks used are designed to resist water and UV rays. Our Pool Decals are designed and manufactured for year-round use. However, for better longevity, we recommend removing them during harsh winter conditions.
Can my Pool Decal slide on the bottom of my pool?
Our Pool decals are developed in a material (MKVB) providing a perfect grip with the bottom surface of your pool. During placement of your pool decal, please follow instructions from the supplied user guide. To ensure greater stability, it is important to "chase" water out from under the decal during installation. If you lost this user guide feel free to contact us for details on the installation process.
My pool is aboveground. Can I use Pool Decals?
Our pools decals are designed to be used with all pool types.
My pool is tiled, can I use Pool Decals?
Our pools decals can fit both on a liner or in a pool made of tiles or mosaic. Our designers have specifically worked on this aspect to allow successful results with all pool finishes.
My liner is darker than those usually sold, what will my design look like?
Dare the difference! Our pools decals can perfectly be used on darker liners. Our products are transparent and allow light to pass. Reinforce this effect and play with it to make your pool even more unique. For "black" or extremely dark liners, we are currently working on a new solution soon to be available.
Are decals toxic?
Our pools decals are designed with materials that have gone through several years of research and development. These materials are absolutely non-toxic and designed to resist chlorine and UV. We exclusively use "Imprimvert" inks monitored by Sru processes during manufacturing.